6 When we booked our trip the site never said that most businesses were closed for the...
When we booked our trip the site never said that most businesses were closed for the season. We had never been to Put In Bay, and we were mot aware of this, and the website leads you to believe everything is open. There was nothing to do during our stay after the first day. It was very cold, we took a golf cart to visit what businesses were open. Leaving the island to try to find something to do, was not possible. The ferry on our 2nd day (Tuesday) stopped running at 11:30a.m. leaving us virtually nothing to do, we still had 2 days left in our stay, and we would have been stuck there. We asked the hotel if we could get a refund for the 2 days we had left, the girl working the desk said there was nothing she could do we would have to go thru booking.com. We contacted Booking.com and they said they couldn't do anything, that we would have to go thru the hotel. Very unprofessional to give us the run around, they had no desire to help us. We decided to leave anyway because we did not want to be stuck on the island. Very poor Customer Service experience. Also, very misleading website doesn't say businesses were closed for the season, and still doesn't. Hotel room was not clean, and looked nothing like the pictures online. Definitely do not recommend Put In Bay Resort and Conference center, it was dirty and staff very unfriendly. We will never stay here again.
Michelle, United States of America